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Sezzle & Amazon Pay

Sezzle FAQ

What is Sezzle?

Sezzle is a payment solution that enables you to "Shop Now and Pay Later" with simple interest-free installment plans. Sezzle breaks down purchases into four smaller payments spread over six weeks. 25% is due at the time of the transaction, with the remaining 75% due across three easy payments scheduled every two weeks. When you complete a purchase with Sezzle, we ship your product immediately. You get to enjoy the item before you finish paying for it! Sezzle automates the repayments from your bank account on file.


How do I sign up?

Select Sezzle as your payment method while checking out.


Who can use Sezzle?

To use Sezzle, you must:

Be 18 years or older (19 years or older in Alabama or if you're a ward of the state in Nebraska)
Have a valid U.S. mobile number and email address
Have an active U.S. bank account

Sezzle's extended payment product does not qualify as a credit product per Reg Z, which means there is no "hard credit" check typically associated with credit products.


Sezzle says the payments are interest-free. What's the catch?

No catch. Sezzle is completely interest-free for shoppers. We pay Sezzle a fee for each transaction so that we can help you Shop Now and Pay Later. The only fees you could potentially incur are failed payment fees and late payment fees. If your scheduled payment fails to process, you will be charged a $10 failed payment fee. Sezzle does their best to prevent this from happening by sending email and text reminders. Rescheduled payments will incur a $5 late payment fee.


Does Sezzle perform a credit check?

Sezzle's extended payment option does not qualify as a credit product per Reg Z, however they still pull your credit score as part of their risk check. Don't worry, this check won't have a negative impact, because Sezzle is not a credit product per Reg Z. This is considered a "soft check" of credit. Sezzle uses your credit information to help approve you, verify your identity and reduce fraud.


Does Sezzle report to credit bureaus?

Sezzle currently doesn't report to credit bureaus.


What is the checkout process like with Sezzle?

It's fast and easy. Simply select Sezzle as your payment method during checkout. You'll be asked to provide some basic information about yourself. Sezzle will secure the checkout using a one-time password that is sent via SMS text to the mobile number you provide. You will then be asked to login to your bank as the final step in their checkout. The entire process should take under 2 minutes for first-time Sezzle users. Secure checkout takes just a few seconds to complete for existing Sezzle users.


Why was my purchase with Sezzle not approved?

While Sezzle strives to offer all applicants an installment plan, they're not able to approve every application. If Sezzle isn't able to approve your application, they will immediately notify you of their decision. When determining which orders to approve, Sezzle considers a number of different factors. For example, the longer you have been a shopper with Sezzle and the more orders you have successfully repaid, the more likely you will be able to spend more. Here are some things to consider:

Do you have sufficient funds available? Generally Sezzle looks to see that you have 25% of the order available to spend.
The amount you have to repay on previous orders - it may help to pay some off (not a guarantee).
The value of the order you are trying to place - it may help to reduce the value of your shopping cart (not a guarantee).


Is Sezzle secure?

Security is critically important. Sezzle undergoes quarterly scans and yearly audits for the highest level of compliance in the Payment Card Industry (PCI) to ensure that your data is safely stored in their systems. Sezzle is currently being certified to the top level of compliance - PCI Level 1.


My order hasn't arrived. What should I do?

If you believe your order should have already arrived, you will need to contact customer service directly via phone or email. Sezzle does not handle shipping or order fulfillment, nor do they have any role in the delivery process. Additionally, Sezzle is not able to adjust or change the order once it has completed. All changes must be handled directly through customer service. Contact information should be included in your emailed Sezzle purchase receipt, or you can visit our website to find other communication options. We recommend that you allow 24 to 48 hours for us to respond to your inquiry.


My order never arrived, or it arrived damaged or defective. What now?

Contact customer service directly. Sezzle does give you the option to dispute the purchase via your Sezzle customer dashboard, however this dispute is reserved for cases where the merchant has failed to ship your product or you suspect a case of merchant fraud. Sezzle treats disputes seriously and will ask us to provide evidence of shipment to verify that the product has shipped. If we do refund all or a portion of your purchase, we will notify Sezzle and return the necessary funds to you or reduce future installment payments. Please allow 24-to-48 hours for customer service to reply to your communications.


I returned the goods, but I'm still being charged. How do I fix this?

Before Sezzle can make updates to your installment schedule, we have to be notify them that the refund has been accepted. Sezzle works closely with us to ensure that this happens as quickly as possible. All payments made to Sezzle will be refunded to you as soon as we notify them of the return. To determine the status of your return, please contact customer service directly. Contact information can be found on our website or on your Sezzle purchase receipt email. Once the refund is processed and we notify Sezzle, the changes to your installment plan are automatically applied, including any refunds due to you.


I returned part of my order/I received a partial refund. What happens now?

Sezzle has no impact or influence on the return or refund decision. All partial refunds are applied to the installments furthest in the future, first. If the refunded amount is greater than the amount of the purchase that is outstanding, Sezzle will apply a refund to the method used to pay the installments. If the refund amount is less than the amount outstanding Sezzle will remove or reduce your future installments. For example, let's say you make a $200 Sezzle purchase (ie 4 installments of $50). You have three (3) installments remaining, and you received a $70 refund. Sezzle will remove your 4th installment and reduce your 3rd installment by $20 (now $30). Your new installment schedule would be a future $50 installment and a subsequent $30 installment, which would lead to a total payment amount of $130, matching your purchase minus the partial refund.


I got a refund, but I haven't received my money?

Sezzle does their best to return your funds to you in a timely manner and in many cases your money will be returned to your account in 1-3 business days. However, depending on your payment method and other factors it may take up to 10 business days for the funds to reach your account. If you are concerned, send and email to shoppersupport@sezzle.com and they will check on the status of your refund.


Can I pay off my purchase early?

Yes! Sezzle encourages shoppers to pay off their account early, if possible. If you'd like to pay off your purchase early, you can do so in your Sezzle customer dashboard.

When do I make my first payment?

Your first 25% installment begins on the purchase date. This will be clearly communicated at the time of your purchase. Subsequent payments will occur every two (2) weeks, and your repayment is complete after six (6) weeks.


Why have I been charged a failed payment fee?

If one of your automatic payment fails to complete, Sezzle will apply a $10 failure fee to the payment. The payment will be automatically retried later. Sezzle will remind you before the payment is due with text and email alerts, and will allow you to reschedule your payment. Please ensure that you reschedule your payment at least a day prior to the due date. The ability to reschedule your payment on the due date cannot be guaranteed due to variable processing times. If you have more questions about failed payment fees or rescheduling your payment, please contact Sezzle at shoppersupport@sezzle.com.


Can I reschedule the payment date?

Yes. In their reminder email Sezzle will allow you to reschedule payments. Rescheduling a payment will incur a $5 reschedule fee. Rescheduling a payment is limited to a date within the next 13 days. In order to guarantee your ability to reschedule your payment, you must reschedule your payment on the day prior to the payment date.


What happens if I don't pay?

If you don't pay, you'll receive reminders from Sezzle, and you will be charged a late fee of $10. They encourage you to make your payments on time because missed payments can have a negative impact on your limits with Sezzle and your ability to use Sezzle in the future.


Amazon Pay FAQ

What Is Amazon Pay?

Amazon Pay is a service that lets you use the payment methods already associated with your Amazon account to make payments for goods, services, and donations on third-party websites, in apps, and using Alexa. To make a payment, you can use any of the payment methods on file in your Amazon account.


How Do I Sign Up?

If you already have an account with Amazon, you only have to accept Amazon's Conditions of Use and Privacy Notice when signing in on a non-Amazon site that accepts Amazon Pay. There is no separate registration process.


Am I Protected When I Use Amazon Pay? 

If there are ever unauthorized Amazon Pay charges against your payment method, you can dispute the charge with us. You must notify us as quickly as possible, and no later than 13 months after the date of the transaction. Unless you have acted fraudulently or with negligence, you may not be held responsible for the charge. When you use Amazon Pay for qualified purchases on third-party websites, the condition of the item that you buy and its timely delivery may be guaranteed under the Amazon A-to-z Guarantee for Buyers. If you submit payment for a product or service and you do not receive the item or it is materially different than advertised by the merchant, you can dispute the transaction and request reimbursement. For more information, see the Buyer Dispute Program.

To learn more about filing a dispute for Amazon Pay transactions, see Disputing transactions.


Is My Payment Information Shared With Merchants?

We don't share your full credit card, debit card, or bank account number with merchants or charitable organizations who accept Amazon Pay. We share with the merchant the payment information that is required to complete and support your transaction, which may include the last four digits of your card number and the card type.


What Payment Methods Can Be Used With Amazon Pay?

Any of the payment methods available in your Amazon account can be used with Amazon Pay. Note that Amazon.com gift cards entered into your Amazon account cannot be used when making purchases with Amazon Pay on third-party websites.


What Does It Cost Me To Use Amazon Pay?

It costs you nothing. Using Amazon Pay adds no fees to your transaction with the merchant. Your purchase incurs no transaction fee, no membership fee, no currency conversion fee, no foreign transaction fee, and no other fees. Your card issuer, however, may add a foreign transaction fee if your card was issued in a country different from the merchant's, as well as any other fees described in the terms and conditions for your card.


How Do I Change My Account Information?

You can manage most aspects of your Amazon account for Amazon Pay on Amazon.com. Go to Amazon.com, sign in, and then click Your Account. Other changes must be made on the Amazon Pay website.

For details about the information that can be changed and where to change it, see Making changes to your Amazon account information for Amazon Pay.


How Do I Make A Payment?

When you see that Amazon Pay is an accepted payment method for a product or service that you want to purchase, just click the Amazon Pay logo or button, enter your Amazon.com email address and password, and then choose your payment method. Some charitable organizations also take donations via Alexa. For more information about making payments using Amazon Pay, see Using Amazon Pay.


How Can I Find A Payment That I Made Using Amazon Pay?

Payments that you make using Amazon Pay appear on your credit card statement like this:

AMZ*[Seller Name] amzn.com/pmts


Can I Ship My Order To An Amazon Locker?

No, only purchases made directly on the Amazon.com website may ship to an Amazon Locker. Please don't add the address of an Amazon Locker as a shipping address for your Amazon Pay purchases. Orders that are paid for using Amazon Pay cannot be delivered to an Amazon Locker.


I Think I Just Received A Phishing Email. What Do I Do?

If you receive a phishing email message, we ask that you report it to us as quickly as possible through the contact us link available on our website. For information about identifying and reporting phishing emails, see Internet scams and phishing.


I'm Having A Problem With My Account or With Trying To Complete A Purchase Using My Account.  What Do I Do?

We are sorry you are having a problem with Amazon Pay. Here are some things you can try:

Verify that you are entering the email address and password that are associated with your Amazon.com account correctly when you are trying to complete a purchase.

If you can enter your account email address and password, but you cannot complete your purchase, check that your payment method is set up correctly. You can do so by following the steps listed in Making changes to your Amazon account information for Amazon Pay.

If your payment method is set up correctly, check that you have updated your browser's settings to allow third-party cookies. If the option is turned on and you still cannot complete your purchase, get in touch with us by using the contact us form on the Amazon Pay website.